Travel Tips
Special Note

Heightened security measures have been implemented by the FAA that affects the type of baggage that is acceptable on both domestic and international flights. We urge all of our passengers to contact their airline to receive specific information about the changes in baggage regulations.

Luggage Rules

Professional Air Shuttle allows two pieces of checked baggage and two carry-on pieces for each passenger. Checked baggage includes most commercially available luggage and moderate sized boxes.

There is an extra charge of $2.50 for each piece of additional baggage beyond Professional Air’s standard allowance.

No single piece of baggage or property weighing in excess of sixty (60) pounds will be accepted for transportation unless there is additional help available to aid the driver in both the loading and unloading of such baggage.

Pets must be transported in a pet carrier. If the pet carrier is small enough to be carried on the passenger’s lap it will count as a carry-on and may be taken on a shared van. Larger pets in pet carriers will require an exclusive van.

Golf bags are counted as two pieces of luggage.

Snow skis may be taken on a shared van and each pair counts as a piece of luggage.

If you have more than six (6) pieces of checked luggage or multiple large boxes you will require an exclusive van.

Lost Baggage

Professional Air Shuttle will not be liable for lost baggage since, baggage is never removed from the passenger’s presence, and is stored in the passenger compartment in which the passenger is riding. A passenger’s baggage remains, at all times, the responsibility of the passenger.

Traveling With Children

Professional Air Shuttle welcomes the opportunity to serve our "junior" passengers. Children two (2) years of age and younger travel free with a paying adult. If making an online reservation, please indicate the number of children traveling so that we can set a seat aside, as California state law does not allow children to ride in the lap of an adult.

If your child is under the minimum age/weight standards set by the state of California, you are required to supply an approved car seat for each child that the law applies to. It is the responsibility of the parent or guardian traveling with the child to make sure that the child is in compliance with the California Child Passenger Restraint Requirements.


Note that the California law changed on January 1, 2002.

New California Child Passenger Restraint Requirements

Effective January 1, 2002

(Excerpts from the California Vehicle Code)

27360.


(a) No parent or legal guardian, when present in a motor vehicle, as defined in Section 27315, shall permit his or her child or ward to be transported upon a highway in the motor vehicle without providing and properly securing the child or ward, in a child passenger restraint system meeting applicable federal motor vehicle safety standards unless the child or ward is at least one of the following:

(1) Six years of age or older. (2) Weighs 60 pounds or more.

(b) No driver shall transport on a highway any child in a motor vehicle, as defined in Section 27315, without providing and properly securing the child in a child passenger restraint system meeting applicable federal motor vehicle safety standards unless the child is at least one of the following:

(1) Six years of age or older.

(2) Weighs 60 pounds or more.


Lost & Found

If you just got off your Professional Air Shuttle van, and you believe that you left something onboard, call Professional Air Shuttle’s office by dialing (925) 634-7355. We will attempt to intercept your van and try to find your missing articles.

If you believe that you left something on a Professional Air Shuttle Service van, and a day or more has passed by, contact our Customer Service department by dialing (925) 634-7355, or by email at customerservice@professionalairshuttle.com.

The most common items left on our vans includes jackets and sweaters, cell phones, and small carry-on bags. Please check to see that you have all of your belongings before you get off your van.

Cancellation Policy

We understand that circumstances may arise which may change your travel plans. Keeping that in mind, we will gladly give a refund for any reservation cancelled with a minimum 6 hours notice prior to the pick up time. Refunds usually show to your account within 30 days.

We will not refund payments if cancellation occurs within 6 hours of pick up time or if the traveling party elects not to appear for a pickup (a no show) without notification.